AN INSIGHT INTO ELECTRONIC COMMUNICATION IN FORMAL BUSINESS ORGANISATIONS

OJO, Azeez O.

Abstract

The uniqueness of formal business organisations is no doubt tied to effective communication irrespective of the nature of organisational structure and management philosophies. Efficiency and effectiveness, in terms of cost and timeliness of information delivery in contemporary formal business organisations, are factors that have made the difference between high performing organisations of such and those that have average or sluggish performance records. It is on record that conventional formal business organisations achieved excellent performances in the yore days with paper as medium of communication and physical convergence to address issues. Keeping to such arrangements in this present age have created challenges due to increase in the cost of business operations and delayed in information dissemination. Contemporary formal business organisations are smart and slim with the adoption of different electronic communication media which get information to destination within jiffy and at minimum cost. Although, electronic communication is associated with high risk and thus requires effective management to prevent hackers, its adoption is however imperative, in this age, to bring about sustainable business operations. This paper addresses the problem of electronic communication as the strength of formal business agility in this globalised time. It recommends that policy on electronic communication management is what contemporary formal business organisations need, instead of sticking to the conventional communication system, which has been overtaking by technological advancement and thus lacks what it takes to make business competitive and agile.