AVAILABILITY AND UTILIZATION OF NEW OFFICE TECHNOLOGY FOR EFFECTIVE JOB PERFORMANCE OF CONFIDENTIAL SECRETARY IN OYO STATE TERTIARY INSTITUTIONS

Olore Rasidat Iyabo & Adepoju Adeola Idiat

Abstract

This study investigated the availability and utilization of new office technology for effective job performance of confidential secretary in Oyo State tertiary institutions. Descriptive survey research design was used for the study. One hundred and ten secretaries from 3 tertiary institutions in Oyo State were used as a sample for the study.  Self-designed of 4 rating scale structured questionnaire was used for data collection. The instrument was face-validated by experts in Business Education and the reliability of 0.73 was obtained using Cronbach alpha.  Two research questions were raised and 2 null hypotheses were formulated and tested. Data collected were coded into Statistical Packages of SPSS.  Weighted mean score and standard deviation were used to answer the research questions using an index score of 2.5 for agree.  T-test was employed in testing the null hypotheses. The study revealed that availability and utilization of new office technology tools improve the job performance of secretaries. It was recommended among others that tertiary institution authority needs to provide adequate modern office technology equipment for the use of secretary to improve their productivity, make their work fast, neat and accurate; secretary must make sure that they make use of the available resources judiciously and make sure that the tools are well maintained.