OPERATIONAL TECHNIQUES AND BEHAVIOURAL REQUIREMENTS OF CONFIDENTIAL SECRETARY FOR EFFECTIVE OFFICE ADMINISTRATION

Olore, R.I & Adepoju, A.I.

Abstract

This research work was carried out to examine the operational techniques and behavioral requirements required of Confidential Secretary for effective Office Administration in Oyo state College of Agriculture and Technology, Igboora, Oyo State. To achieve the purpose of this study, two research questions were raised as guide and relevant literatures were consulted to acquire necessary information on the study. A descriptive survey research design was employed in the study. A total of forty (40) secretaries from Oyo State College of Agriculture and Technology were used for the study. A self-designed four rating scale structured questionnaire was used as an instrument for data collection. The questionnaire was administered by the researcher with the aid of a research assistant. The data collected were coded into Statistical Package of SSPS. Weighted mean score and standard deviation were used to answer the research questions. The finding from this research work shows that constant operational techniques and behavioral requirement improves the levels of confidential secretary’s productivity, efficiency and effectiveness. It makes organizational objectives to be attained. It was recommended that the secretary should develop interest in refreshing and upgrading themselves through reading newpapers, books and other related office technology and management materials as to boost their knowledge and skills in carrying out their work as required. The secretary should also develop good moral skills in dealing with people around him or her both within and outside the business premises. This will help the business organisation to enjoy the customer patronage thereby increasing the company good image.